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Early pregnancy scan

Posted By foxtrothh39

"Early pregnancy scan"

About: North Devon District Hospital / Gynaecology North Devon District Hospital / Maternity care

(as the patient),

My GP from Northam Surgery referred me for an early pregnancy scan at North Devon District Hospital in the Petter Day Unit, as I was concerned that something was wrong, especially with having a history of miscarriage. 

From the moment I walked in to the Petter Day Unit until I left, the level of service and care from the staff was outstanding! I was extremely anxious and they managed to see me within the hour of being referred. The nurse and the sonographer (I’m sorry I can’t remember their names) were amazing. They made me feel at ease from the moment I walked in the room, even though I was very emotional.

I was on my own as we weren’t too sure what the rules were with COVID and partners being allowed in, and they were so empathetic and professional with me and towards my situation. 

Everything with the scan was fine and no amount of questions were too much, considering I can imagine the pressure and how busy they must be at the moment. They have also continued the care and support throughout my first trimester. I felt that they went above and beyond to make me comfortable and offer excellent care. 

From the GP, to the reception staff at the Ladywell Unit, to the staff at the Petter Day Unit (especially the nurse and the sonographer) the care I received was outstanding. 

Thank you, 


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Responses

Response from Lisa Townsend, Patient Experience & Involvement Lead, Northern Devon Healthcare NHS Trust 3 years ago
Lisa Townsend
Patient Experience & Involvement Lead,
Northern Devon Healthcare NHS Trust

Submitted on 24/02/2021 at 09:50
Published on Care Opinion at 09:50

picture of Lisa Townsend

Dear Foxtrothh39

Thank you sharing your story with us through Care Opinion recounting what was obviously a very worrying and emotional time. I am so glad to hear that you describe your experience as outstanding and that the staff as empathetic and professional; this is the care we wish to deliver for every patient. It is also lovely to hear that you had a positive outcome to your visit and that we were able to answer all of your questions.

I have passed your feedback to Petter Ward and the Ultrasound Department and they were both pleased to read your feedback. Shelley Thompson, Superintendent Sonographer of the Ultrasound Department asked me to personally relay to you that she is very grateful that you have taken the time to write to us about your care and that she has passed on your feedback to the sonography team who were equally pleased that they played a part in your positive experience.

Feedback such as this really does make a difference so thank you again. We wish you well with the remainder of your pregnancy and the delivery.

Best wishes

Lisa

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