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Before my cataract procedure

Posted By Baxshe

"Before my cataract procedure"

About: University Hospital Hairmyres / Ophthalmology

(as the patient),

Got a covid 19 screen before my cataract procedure. Coming for the test ward 18 is not well sign posted unless you know where it is. Once at the building there are well placed signs directing you to the entrance to testing area. 

At the test was thoroughly questioned and then brought in to be tested. 

Not to be disrespectful of staff but the staff member who tested me I would think may be in need of a wash. Maybe it was a particularly bad day but the smell of body odor was over powering. Their manner was lovely but I felt like they should pay more attention to personal hygiene given they are representing the NHS. 

All my instructions were given and I left for home to isolate until my procedure. Came in and got my cataract done what a wonderful result. The staff were all amazing and caring. 

Thank you to our amazing NHS 

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 3 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 10/12/2020 at 16:01
Published on Care Opinion at 16:01

picture of Rick Edwards

Dear Baxshe,

Thanks for taking the time to get in touch about your recent visits. I'm delighted to hear that you've had a successful outcome following your procedure, many people tell us it is life changing and I hope that continues to be the case for you.

The staff work very hard to put people at ease when attending for a swab which is of course necessary before coming to hospital for a planned procedure at the moment.

I note your other comments regarding the signage and staff; thank you for your feedback which I'll share with all involved.

Kind regards

Rick

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