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Waste of time

Story from nhs.uk

"Waste of time"

About: Dewsbury & District Hospital

Attended for an oncology appointment only to be told I would get a telephone call as the consultant was off sick. I travelled all the way form Normanton had half a day off work, so did my husband so he could take me. As my appointment was for 12.00 noon surely someone could have rung. I did receive a phone call and was actually told the consultant I was booked with no longer saw oncology patients. My letter said 'your appointment is valuable' - obviously not in my case!

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Responses

Response from Dewsbury & District Hospital 3 years ago
Dewsbury & District Hospital

Submitted on 07/12/2020 at 08:09
Published on nhs.uk at 12:49

Thank you for taking the time to post your comments regarding your recent experience.

It is clear from your posting how frustrated you have been left feeling and for that I am sincerely sorry. Your feedback is important and I have shared your comments with the team so that they can understand what a negative impact this has had on you. We are always looking at ways to continually improve our services so your feedback is vitally important.

Again, I am sincerely sorry for your negative experience but thank you again for sharing your feedback.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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