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"Family centred care"

About: Daisy Hill Hospital / Daisy Paediatric Ward

(as a parent/guardian),

Our daughter was admitted under the care of the fantastic paediatric team in Daisyhill last week.

Nov 2020.

The family centred care and medical and nursing care she and I received  over the next week was second to none . We couldnt fault one thing of how we were treated throughout the current pandemic throughout our stay.

We were informed of all interventions required and needed, consent and rationale given, our daughters needs always respected  and considered for her young age of 11 months.

 

Between the day and night staff, consultants, nurses , clerks and domestics it helped make a stressful event more tolerable and emphasised to us what great outcomes effective  team work can achieve.

We as a family are very grateful  to be home again and our daughter on the mend.

As much as we are glad to be discharged, we will miss all of your smiles and your friendly banter .

You are indeed all heroes. 😍

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Responses

Response from Bernie McGibbon, Head of Service, Acute Paediatrics, Southern Health and Social Care Trust 3 years ago
Bernie McGibbon
Head of Service, Acute Paediatrics,
Southern Health and Social Care Trust
Submitted on 02/12/2020 at 17:05
Published on Care Opinion on 03/12/2020 at 10:05


Thank you so much for taking the time to let us know of your positive experience and for the lovely comments about the whole team which I will share. I am delighted to know that you and your daughter were looked after so well and that you were kept informed at each step of your journey. I am happy you are now back home to your family unit and wish you well in this festive season and in the future.

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Response from Laura Spiers, Clinical and Social Care Governance Coordinator, CYP, Southern Health and Social Care Trust 3 years ago
Laura Spiers
Clinical and Social Care Governance Coordinator, CYP,
Southern Health and Social Care Trust
Submitted on 03/12/2020 at 08:42
Published on Care Opinion at 10:06


picture of Laura Spiers

Hi there, thanks again. We appreciate that you have provided us with such lovely feedback. We will share this with our team and are happy to hear our family integrated care model has worked well during what would have been a stressful time for you and your family. We wish you and your daughter all the best for the future.

Kind Regards

Laura Spiers

Lead Nurse

Acute Paediatric Services

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