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My care

Posted By baladrardave

"My care"

About: Royal Blackburn Hospital / Accident and emergency

(as the patient),

Went for inspection on a extremely swollen hand which appeared overnight, 

Very painful to touch and red. Good service given by everyone.

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Responses

Response from Royal Blackburn Hospital 3 years ago
Royal Blackburn Hospital

Submitted on 09/10/2020 at 11:10
Published on nhs.uk at 11:11

Many thanks for taking the time to provide your feedback about your visit to Royal Blackburn Teaching Hospital for treatment to your hand. Our staff always strive to deliver safe, personal and effective care and it very pleasing to hear that you are happy with the service you received.

In order for us to pass your feedback on to the appropriate staff I would be grateful if you could let us know which department you attended and the date. You can contact me (Melissa Almond) by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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Update posted by baladrardave (the patient)

Visited A &E with two swollen hands with the right one the size of a balloon, A&E admitted to the C22, stayed there for two nights and was then transferred to ( I think ) B6. Did not have much to do with the staff on C ward as I was in a single room for one night and one night in the four bedded room. When moved to the B ward I had more contact with all the staff and that’s where the staff worked over and above, I think, their care of duty, nothing seemed to be To much trouble, if they had a spare moment,, cup of tea, biscuits, and anything within reason, they were great ambassadors of the NHS. Well done B ward proud of you all.

Response from Sarah Ridehalgh, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 3 years ago
Sarah Ridehalgh
Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 13/10/2020 at 14:41
Published on Care Opinion at 14:41

Many thanks for taking the time to provide further information about your recent stay on wards C22 and B6 at Royal Blackburn Teaching Hospital. Our staff always strive to deliver safe, personal and effective care and it will be a pleasure to pass your thanks on to the team so they have the opportunity to see how much you appreciate the care and service they provide.

If there is anything further you would like to tell us about your experience then you can contact patient experience on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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