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Problem getting relatives prescription

Posted By Seema

"Problem getting relatives prescription"

About: Ealing Hospital / Cardiology GPs in Ealing

(as a carer),

It is hereby to inform you that my father is a heart patient,   I made an order for his routine medicines on last Monday, but still, we did not receive any prescription in the chemist/pharmacy. So, I went to our GP surgery to meet with staff to discuss the issue, but I felt the staff at the reception were rude and unhelpful. They even did not respond on a phone call.

I don't know how to access the hospital and discuss it with his concerned doctor.  

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Responses

Response from Anjali Patel, Patient Experience Manager, London North West University Healthcare NHS Trust 3 years ago
Anjali Patel
Patient Experience Manager,
London North West University Healthcare NHS Trust

Submitted on 04/08/2020 at 08:16
Published on Care Opinion at 08:16

Dear Seema,

I am sorry to read the difficulties you are having accessing our Trust and getting your father's medications.

Please can I ask you to contact our PALS team on 0208 869 5118 or LNWH-tr.PALS@nhs.net so that we can we can signpost you in the right direction. The PALS team will do their best to follow this up on your behalf.

Best wishes

Anjali Patel

Patient Experience Team

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