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2 hospital stays in 4 weeks!

Posted By The Hermit

"2 hospital stays in 4 weeks!"

About: The Royal Victoria Infirmary / General surgery The Royal Victoria Infirmary / Pain Management

(as the patient),

I've spent the 4 weeks from May to June on 2 different wards at Newcastle-upon-Tyne Royal Victoria Infirmary.

Taken in with severe abdominal pain - diagnosed as a Perforated Diverticulitis. Cared for brilliantly on Ward 46. Discharged after two weeks.

The next day I had to ring 999 due to excruciating hip pain. Had to crawl from my bed to front door to let paramedics in. Given Morphine injection and taken straight to the hospital. Diagnosed with severe Osteoarthritis Flare-Up - pain was 15+ on 0-10 scale. Excellent treatment in admissions suite and then on Ward 42. Staff on 42 were wonderful.

The only problem was with my discharge from W42 on 2nd. I was just told "Your transport is here and here is your medication." No instructions on how to take my new medications - especially as I am now on Morphine Sulphate tablets and liquid Oramorph. I was also supposed to be seen by Pain Management Team whilst in hospital but I wasn't.

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Responses

Response from The Royal Victoria Infirmary 3 years ago
The Royal Victoria Infirmary

Submitted on 09/06/2020 at 14:34
Published on nhs.uk on 10/06/2020 at 11:14

Thank you for taking the time to leave your feedback regarding wards 42 and 46 at the RVI in Newcastle. We are pleased the care you received on both wards was good in both instance aside from your discharge from your second visit at ward 42. We will forward your feedback to the directorate concerned, who will share with the staff involved in your care, however if you would like to discuss the issues you had on ward 42, please contact our Patient Relations Department on 0191 2231382 or e-mail patient.relations@nuth.nhs.uk.

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