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Treatment of my mother

Posted By namenamename

"Treatment of my mother"

About: Royal Blackburn Hospital / Older people's healthcare

(as a relative),

I will keep this very short.   What I have witnessed in the treatment of my dying Mother will haunt me for the rest of my life.   No one vulnerable should be left lying in their own excrement, dehydrated and frightened without buzzer or nursing care.   No one, not ever.

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Responses

Response from Sarah Ridehalgh, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 3 years ago
Sarah Ridehalgh
Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 30/04/2020 at 15:47
Published on Care Opinion at 15:47

Thank you for taking the time to share your experience and concerns on the Care Opinion Website in relation to your mother's admission at the Royal Blackburn Teaching Hospital.

I am very sorry to hear of your concerns and will ensure that your comments are brought to the attention of senior staff. We would like to investigate and share your feedback with the appropriate ward/ department and would be grateful if you could provide further details to enable us to do so. You can do this by emailing the Patient Experience Team at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations Team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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