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Great care on all admissions but limited food choice

Posted By Elle Oh

"Great care on all admissions but limited food choice"

About: Royal Blackburn Hospital / Dermatology Royal Blackburn Hospital / General medicine

(as the patient),

I was admitted twice in one week, both times onto the AMUB ward then transferred to ward B20 on my first admission and then ward D1 on my second admission. I have nothing but praise for all the doctors, nurses, HCAs, TNAs, porters et al that I interacted with from the ED to my admission on the wards. Every member of staff I encountered was friendly, professional, more than willing to go above and beyond for you answering any questions and in assisting you in becoming well again.

The only negative I have is that in 2020 the food was very limited for me because of my restrictive diet, I am lactose intolerant and eat a plant based diet, it was very hit and miss and I think that this is something that needs to be looked at and greatly improved. (See attached photos of some of the “misses”).  

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Responses

Response from Sarah Ridehalgh, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 4 years ago
Sarah Ridehalgh
Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 12/03/2020 at 13:14
Published on Care Opinion at 13:14

Thank you for taking the time to tell us about your recent stays on AMUB, Wards B20 and D1 at Royal Blackburn Teaching Hospital.

It is lovely to receive such positive feedback regarding the care and service you received during your stays and we are delighted to pass this on. However, I am sorry to hear of your experience with the catering services and will ensure that your comments are brought to the attention of the senior staff in the catering department and shared with the team.

If you would like to provide further information about your experience you can contact the Patient Experience team. You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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