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No response to complaint

Posted By Eyept07

"No response to complaint"

About: Western Infirmary/Gartnavel General / Ophthalmology

(as a service user),

After a very poor experience at Gartnavel eye clinic submitted a written complaint via email to the complaints department. I got an initial receipt of email and have heard nothing since. Tried to call the number for complaints and no reply, tried email again no reply and asked NHSGGC via twitter today how to escalate this and were unable to provide any further contact details. Very disappointed that a complaints department can’t even acknowledge or inform you what’s happening.  

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 4 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde

Submitted on 28/02/2020 at 10:14
Published on Care Opinion at 10:14

picture of Nicole McInally

Dear Eyept07

I am very sorry to hear about the difficulties you are experiencing in contacting our Complaints Team. Can you please email me your contact details to Nicole.McInally@ggc.scot.nhs.uk and I will then ask our Complaints Team to contact your directly.

Thank you

Nicole

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