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"Good care on stroke unit"

About: Nottingham University Hospitals NHS Trust - City Campus / General medicine

(as a service user),

I was sent to Berman 1 ward at Nottingham City Hospital after a fall and a day in the A & E department. I was to be investigated for a possible TIA. I arrived in the middle of the night but I was quickly made comfortable and assessed thoroughly. The care on the ward was really good. The general atmosphere was efficient but friendly, which gave me confidence that I would be treated well and thoroughly. The staff were all excellent, including doctors, nurses, HCAs, cleaners, therapists and everyone else too. All the necessary investigations were done and I wasn't sent home until the physiotherapist was assured that I could walk and manage the stairs, and the occupational therapist had tested me making a drink. This gave me confidence that I was safe to be discharged. The food was delicious and plentiful in the time I was there, and the staff found the time to interact with the patients. I would particularly mention the HCA called Janet. Nothing was too much trouble for her, from helping me to the bathroom to getting answers to my questions and she walked miles escorting me to and from my scans. There are so many problems with the NHS at the moment, but I can have no complaints about my stay on Berman 1 ward.

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Responses

Response from Nottingham University Hospitals NHS Trust 4 years ago
Nottingham University Hospitals NHS Trust
Submitted on 11/02/2020 at 11:55
Published on Care Opinion at 11:55


It’s great to read this feedback, thank you so much for posting your story. I’m glad to hear that you felt well cared for by everyone on Berman 1 ward, especially the HCA you mentioned who helped you, and I’ve shared your kind words with the ward team. We all send our best wishes to you.

Thank you.

Emilia Milward

Acting Ward Manager, Berman 1 Ward

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