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"Delay in referral for appointment"

About: New Victoria Hospital / Outpatients

(as the patient),

Back in September 2019 I was referred by my GP for an appointment with an OS to discuss options for dealing with a problem with my knee which I have already had two interventions on.

January 2020 I contacted my surgery to see if they had any feed back on a day for an appointment as I had heard nothing. They confirmed that they also had heard nothing and suggested I contact the New Victoria where I had been referred to. I did so and the person who I spoke to was very helpful and said they would check about my appointment and call me back.

Within 20 minutes they did indeed call me back and gave me an update. At this stage I was no. 19 on a waiting list of 32 and that I couldn't expect an appointment until April 2020 at the earliest which would result in an approx overall waiting time of some 36 weeks.

This is for a consultation only and not a procedure. Is this normal? If so the service is in a considerably worse situation than I could ever have imagined. Is there any hope of this ever improving?

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Responses

Response from Rachel Pyle, Patient Experience Project Manager, Patient Experience Team, NHSGGC 4 years ago
Rachel Pyle
Patient Experience Project Manager, Patient Experience Team,
NHSGGC
Submitted on 31/01/2020 at 16:44
Published on Care Opinion at 16:44


picture of Rachel Pyle

Hello Sandyb50,

Thank you for getting in touch with us. I'm sorry to hear about the problems you have been having in getting your consultation appointment.

Unfortunately, due to a number of factors, our Orthopaedic services have been under pressure recently. This is having an impact on our ability to meet the national waiting times guarantee. Please know that we are making every effort to resolve this and to improve the service we provide for patients.

Best Wishes,

Rachel

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