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Long wait for treatment and not told of alternatives

Posted By dicanio

"Long wait for treatment and not told of alternatives"

About: Connect Physical Health

(as the patient),

Had a telephone assessment appointment with a physio who said I should be seen  - offered first available appointment which was in 6 weeks time.

Looked on their website and found that the service was offered at other local sites. 

Rang them - got an appointment in 2 weeks time at a GP practice 10 minutes away by bus. Very pleased! 
But why was I not offered an earlier appointment at another local site or given the chance to take a cancellation?

I have already submitted a complaint about the long wait for treatment.

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Responses

Response from Connect Physical Health 4 years ago
Connect Physical Health

Submitted on 13/01/2020 at 16:06
Published on nhs.uk at 16:14

Hi, Thank you for contacting us in regards to your recent experience. If you would like to discuss any of this in more detail. Please email us with your Full name, DOB and Postcode to chat@connecthealth.co.uk. Many Thanks, Laura

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by dicanio (the patient)

Thank you for the prompt reply, but I asked a specific question, namely: In view of the long wait for an appointment at St Albans Hospital, why was I not offered a cancellation or an earlier appointment at another local Connect Health site? I eventually had to find this out for myself.

So, I don't see the need to "discuss it in more detail" - I would just like a response to my question.

Kind regards

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