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The best part of the day was the operation

Posted By nottingham

"The best part of the day was the operation"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus / General surgery

(as the patient),

Overall a very long wait for a scheduled operation, a lot of temp staff not really seeming to know what they were doing. The wards sister very unaccommodating and an extremely miserable/unmotivated seeming ported having to supply a stale sandwich of which I 'had' to eat as I had come out of an operation. The best part of the day was the operation as the staff were extremely professional/pleasant and accommodating, keeping me informed all along the way. Dreadful parking - get a taxi! ! !

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Responses

Response from Nottingham University Hospitals NHS Trust 4 years ago
Nottingham University Hospitals NHS Trust

Submitted on 13/12/2019 at 09:32
Published on Care Opinion at 09:32

Thank you for providing us with your feedback following your operation. I’m sorry to hear of your experience and that the attitude of staff and the food didn’t meet your expectations on this occasion. I am however pleased to hear that you were kept well informed during your procedure and that the theatre team were very accommodating. I will share your feedback with our teams and if you would like to discuss any part of your experience in more detail please feel free to contact me on 0115 924 9924 ext 88621.

Best wishes

Michelle Richardson
Matron, Colorectal, HPB and Gastroenterology

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