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"Genuine staff but unhappy with prescription rules"

About: Substance to Solution

(as a staff member posting for a patient/service user),

I had been a drug user for many years before I turned to S2S for help.  Despite using heroin for over 20 years I had always managed to avoid becoming physical addicted. But eventually the inevitable happened and I found myself needing to use in order to function normally.

I had been told by other addicts that the service made you jump through hoops but decided that it was the only help on offer and that I needed help.  I therefore went in and ended up on a prescription for 8mg of Espranor to be taken in front of the chemist (supervised) every day.

First of all I would like to say that the organisation is full of genuinely good people, many of whom are ex-users themselves; whether it be drink or drugs.  Those that are not ex-users are also working there for all the right reasons and therefore show empathy and are not judgemental.

However, as an organisation I feel they are far too rigid in their application of "the rules".

Despite a shaky start to my dealings with S2S I managed to give enough clean tests to be moved from a daily supervised script to a twice weekly pick up script.  This highlights the strength of the organisation. Despite giving "dirty" tests I was always made to feel "unjudged" and before long the tests turned from dirty to clean.

There then followed a mix up at the chemist which was absolutely no fault of mine, despite going where I was told to go for two consecutive days I couldn't pick up my prescription as there was a mix up, I then had to use in order to go to work.

To cut a long story short S2S rules kicked in and I was put "off script", this was last week.  I have had to use every day and have now been told I am going to go back to a daily supervised script.

Since I started my recovery I have felt that I would end up clean because of S2S. Now I am not so sure.  I wouldn't go so far as to say that I will be clean in spite of them as without them there would be no help at all.  However, I do think a bit of flexibility along with a bit of common sense would have made a world of difference.

Hopefully my will to be clean with outweigh my will to dis-engage with the service.

I am determined that my will to quit will overcome this but I feel this highlights some weakness of the organisation.

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Responses

Response from Annmarie Teahan, Partnership Development Manager, Substance 2 Solution, CGL 4 years ago
Annmarie Teahan
Partnership Development Manager, Substance 2 Solution,
CGL
Submitted on 29/11/2019 at 16:31
Published on Care Opinion on 02/12/2019 at 10:11


Dear Mr Smallman,

First of all thank you for sharing your experiences of S2S so far.

When we receive positive feedback it helps us to know where we are doing well. However it's also helpful to hear when things haven't gone so well as it helps highlight areas we may need to look into and improve.

Thanks for the kind words about our staff being genuine.

I'm sorry that you have had a negative experience regarding your script. I would like to look into this in more detail for you, and understand exactly what has happened. My contact details are at the end of this message if you would like me to do this please call me.

Just in case you don't see this online response, I'm also going to speak to the S2S staff member who posted the story on your behalf, and let them know I'd be happy to discuss the situation with you.

All the best

Annmarie

01604 211304 option 1

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