I was admitted in November to the emergency department because the bed on the surgical admissions ward had been given away. Not one nurse told me there name, asked consent before taking blood, doing ECG or basic obs, I felt that they didn’t acknowledge me! I was left on a trolley in the corridor from 9 pm until 4am the following morning - nobody checking I had anything I needed nothing - I was in so much pain and all the nurse could say was that I had to wait for a dr from surgical to come and see me - I was also nil by mouth and was not put on any fluids - there was also many permanent staff in scrubs so you can’t tell if they are a nurse or dr or what! - then luckily a lovely dr who I fail to remember their name (but they did introduce themselves) walked past me so I asked them about pain relief and their reply was of pure shock that the nurse had said I had to wait for a dr and just left me on my own the end of a corridor where nobody passes - I was then moved to the medical admissions unit which was brilliant - every nurse, hca, cleaner, porter, everyone actually took time to speak to me even if just for a minute it makes a massive difference.
In ED I witnessed very poor hand hygiene especially between patient contact, bins over flowing, staff on mobile phones in the middle of the department (not the handheld obs recorders) most of the staff I seen were not complying with basic hygiene. I can fully appreciate that the uni is over run with high turn over of patients but I feel this department let the hospital down!
"Emergency department let down"
About: Royal Cornwall Hospital (Treliske) / Emergency Department Royal Cornwall Hospital (Treliske) Emergency Department Truro TR1 3LJ Royal Cornwall Hospital (Treliske) / General surgery Royal Cornwall Hospital (Treliske) General surgery TR1 3LJ
Posted by Not cornish (as ),
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