This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Automated message

Posted By browserwt36

"Automated message"

About: Ealing Community Partners - Adult Community Services / Ealing MSK / Musculoskeletal Services

(as the patient),

When I call Ealing Community Partnership number 0300 1234544, this is a single point of access telephone number, I  can never get to speak to anyone. A recorded message comes on and states if you leave a message and a contact tel and you will get a call back. I left my number on several occasions and no-one phones me back, I just get an automated message back directing me to call the 0300 number! Its totally ridiculous and I'm so frustrated.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 4 years ago
We are preparing to make a change
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust

Submitted on 20/11/2019 at 07:44
Published on Care Opinion at 16:16

Dear browserwt36

I am so sorry that you have had this experience. I am aware that this problem has also been raised via our Patient Advice and Liaison Service (PALS) and someone has been in touch with you.

The telephone number we tried to call back on blocks private numbers and redirects to voicemail.

If you have any further problems or need to get in touch with us, please call our PALS number, 08000643330 or email: pals@westlondon.nhs.uk.

Thank you for raising this issue

Best wishes

Sara Kerry

Patient Experience Coordinator

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k