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You brightened up even the darkest moments

Posted By Romajaro

"You brightened up even the darkest moments"

About: Crosshouse Hospital / Combined Assessment Unit (CAU) Crosshouse Hospital / Gastroenterology

(as a service user),

I had a 10 day stay in UHC.   From the moment I took I’ll to my return home I was treated with respect, care and consideration at all times.   Thanks to staff in CAU for their kindness and care.   They were amazing.   When moved to Ward 3D I really had my eyes opened to what the nurses have to put up with.   They were both verbally and physically abused by people who should know better.   How the nurses turn up the following day after working so hard and being abused the way they were is beyond me.   In the days days I was there they never stopped.   Communication was great.   Thanks to Dr Shah and Dr Sultan for their care and attention.   Dr Sultan my husband really appreciated you taking the time to phone him, it put his mind at rest.   Thank you.   To all the nurses but especially Michelle who brightened up even the darkest moments and all the others too numerous to mention,   you don’t have an easy job but most of us really appreciate you all.   Thank you.

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Responses

Response from Linda Robertson, Clinical Nurse Manager for CAU, Combined Assessment Unit (CAU)- Crosshouse Hospital, NHS Ayrshire and Arran 4 years ago
Linda Robertson
Clinical Nurse Manager for CAU, Combined Assessment Unit (CAU)- Crosshouse Hospital,
NHS Ayrshire and Arran

Submitted on 10/10/2019 at 10:07
Published on Care Opinion at 10:15

Thank you for taking the time to submit your experience whilst with us in Crosshouse Hospital. I am glad that your experience was positive and I will ensure this is shared with the teams. In beside all the business of the wards it is easy for staff to momentarily forget the importance of good communication and we strive to be proactive with patients/ families to keep them up dated. It is nice to hear you felt supported and were given the information you needed. I hope you recovery is continuing & once again thanks for your lovely comments.

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