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"Wonderful and caring service."

About: Torbay Hospital / Trauma and orthopaedics

I had a double partial knee replacement operation at Torbay Hospital on 19th July and spent 3 days in the Ella Rowcroft ward. I have made a rapid recovery.

I would like to say that the standard of care I received was absolutely excellent. My consultant surgeon was a consummate professional and he communicated procedures to me in a way that was both understandable and re-assuring. The ward staff, cleaners, catering staff, health care assistants, nursing staff, physiotherapists and doctors on Ella Rowcroft demonstrated care and compassion that is in the finest traditions of the NHS. I cannot thank them enough.

The care team who visited me at home and the subsequent physiotherapy appointments that I had were also excellent.

As an NHS professional myself, I am very proud and thankful for the brilliant standard of care I received. I would appreciate it if you could pass my thanks and appreciation on to all of the staff concerned. Some 8 weeks later I am now back at work and improving every day. It's made a huge difference to the quality of my life.

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Responses

Response from Torbay Hospital 4 years ago
Torbay Hospital
Submitted on 19/09/2019 at 08:58
Published on nhs.uk at 09:05


Dear Patient

Thank you for your kind comments.

We are really pleased that the care and treatment you received reached the high standards we constantly strive to achieve.

Kind regards

Feedback and Engagement Team

Torbay and South Devon NHS Foundation Trust

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