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Terrible

Story from nhs.uk

"Terrible"

About: Cheltenham General Hospital / Trauma and orthopaedics

I came onto Alstone ward following an operation, the staff were terrible, given a commode to use , nurse split it when taking it away, so some went onto my bedsheet, did not return to change sheet so I had to sit in a chair.

Upon discharge, no wheelchair available, so had to use crutches, and its quite away to the carpark from that ward, no assistance offered.

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Responses

Response from Jean Tucker, Patient Experience Improvement Manager, Gloucestershire Hospitals NHS Foundation Trust 4 years ago
Jean Tucker
Patient Experience Improvement Manager,
Gloucestershire Hospitals NHS Foundation Trust

Submitted on 16/09/2019 at 11:15
Published on Care Opinion at 11:15

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Thank you for taking the time to feedback to us about your experience. It saddens me to read your comments and I would like to look into this for you.

If you could contact me on 0300 422 3735 or email jean.tucker@nhs.net

We take all concerns seriously and always hope to learn from them so that we can constantly improve our service and the experience of our patients

Jean Tucker

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