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"Wheelchairs"

About: Queen Margaret Hospital

(as a friend),

I recently brought an elderly neighbour who has poor mobilty to Queen Margaret Hospital for an appointment. I consider myself to be fit and healthy so thought selecting and using one of the wheelchairs provided wouldn't cause too much problem...…..wrong!

The foot rests would not stay in place long enough for her to get in the chair (tried 2) then when wheeling the chair it was not easy to either push or pull it and go in a straight line. I felt like i'd done a work out by the time we got back to the car!

I realise in the grand scheme of things perhaps wheelchairs aren't top priority but its the little things that just make life that bit easier.  It caused added stress and exertion to a reasonably fit person ,I can't imagine how my neighbour would have managed had it been her elderly husband that accompanied her to the appointment.

All staff encountered were very professional

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Responses

Response from Donna Hughes, Head Person Centred Care, Patient Relations, NHS Fife 4 years ago
Donna Hughes
Head Person Centred Care, Patient Relations,
NHS Fife
Submitted on 16/09/2019 at 15:21
Published on Care Opinion at 15:21


picture of Donna Hughes

Dear Wheelchair novice

Response posted on behalf of Director of Estates

Thank you for taking the time to share your story.

I was sorry to read that our equipment was faulty which led to you experiencing stress and exertion. Our wheelchairs are maintained regularly by the main estates department but unfortunately there are occasions where they break in between service checks. If in the future you have a similar experience please be assured that by raising the issue with staff the equipment will be repaired in a timely manner

Thank you for also taking the time to inform us that staff were very professional.

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