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The nurses are very kind and helpful

Posted By aragz84

"The nurses are very kind and helpful"

About: Lakeside Unit

(as a service user),

The nurses are very kind and helpful. Every morning they always take my blood pressure etc and give me and everyone their medicine. They patiently give us the right medicine and make sure our breakfast is on time. Breakfast is very nice but could do with a little more choice. Television and OT keep us occupied and the nurses are always with us. I enjoyed my cooking in a kitchen OT and ate an omelette in a very safe environment. Drawing is also very good. The cleaning ladies work very hard on our ward. They deserve a good wage. We change our sheets Saturday. Every room is very clean and the nurses are kind and friendly all the time. Nice toast and drinking chocolate at bed time. Nurses do right night duty checking on us with torch.

Mr M.J. Colgate

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Responses

Response from Sara Kerry, Patient Experience Coordinator, Central Governance Team, West London NHS Trust 4 years ago
Sara Kerry
Patient Experience Coordinator, Central Governance Team,
West London NHS Trust

Submitted on 02/09/2019 at 08:58
Published on Care Opinion at 08:58

Dear Mr Colgate

Thank you for taking the time to share your story. I am pleased to hear that you find the nurses are kind and helpful and that the cleaners work very hard to keep the area clean. I will ensure that they read this, as positive feedback always boosts morale. I will also pass on your comments about the breakfast choices.

Best wishes

Sara Kerry

Patient Experience Coordinator

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