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Overall happy patient

Story from nhs.uk

"Overall happy patient"

About: St James's University Hospital / Urology

I went for my operation for 7am not eating from midnight I had to wait till 1330 to go anaesthetic room now I have to eat with my meds and I took them Monday the morning before so I was over 24 hrs without medication they should do a morning slot no eating after 12 for them ops before 12 and no eating after 5am for them having ops in the after noon after 12 bar that slight moan the care received was great the surgeon did a great reconstruction and the after care of his team was outstanding the girls made me smile every morning even in the hard times thank you for changing my life giving me confidence back keep up the great work

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Responses

Response from Leeds Teaching Hospitals NHS Trust 4 years ago
Leeds Teaching Hospitals NHS Trust

Submitted on 13/09/2019 at 12:24
Published on Care Opinion at 12:24

Thank you so much for taking the time to write to us.

Sorry to hear that you had to fast longer than expected.

I am extremely pleased, that you felt the care you received was a pleasant experience.

I am delighted to know that our services are delivering a level of care that met your needs and fulfilled all your expectations.

I have passed your comments to the team concerned.

With kindest regards

Rosie
Senior Nurse
Patient Experience

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