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"Staff need training and No windows or aircon..."

About: Queen's Hospital / Maternity care

Im very satisfied with the doctors who delivered my baby and my nurse and midwife too!!! Ante natal was amazing as well as one of the triage nurse.

I was severely anxious and this nurse was amazing! My waters broke early, I was really nervous and nearly had an anxiety attack, other staff need training in triage, some leave comments and don’t seem to calm you down when you’re anxious. I had two types of Inductions. The first one was in the antenatal clinic, one of the nurse calmed me down, she also provided me with a private room which I was gonna very happy about.

- I am severely claustrophobic and I was severely anxious and luckily had my own room at the Ante natal clinic. I didn’t want forceps and luckily didn’t have one! My epidural was great too, it was a male doctor but he was really nice. I’m just disappointed that it feels really hot and you can’t control the air con and I had developed claustrophobia at the post natal ward. I woke up one night screaming and crying and all I wanted was to leave the ward. The nurse who came to do my ops frustrated me even more by saying that I’m not allowed to get fresh air because I kept saying I’m not feeling well, suddenly another nurse came to me, held my hand and I calmed down, she said I can go out for fresh air. I wasn’t sure if I should leave my Baby behind as she was under the blue light for her jaundice. - which was MISTAKE! Me and my husband went out for a small walk, After coming back I found my baby alone, screaming and crying wand her eye mask fell off, the powerful blue light was on her eyes! No nurse or anyone around her!!! I was also disappointed with one of the staff. I had asked her to get my baby milk, as I couldn’t leave she gave me the milk, - the milk which i and stored in the fridge was supposed to be finished. When I went to feed my baby later again, I noticed my bottle of milk was still there, my one, just like everyone else’s milk had my name on there. I asked her whose milk she used, she didn’t respond. - no one did anything about it.

The worst part was when this nurse came in to teach breast feeding. She came with a dirty doll and a breast made of knitted wool. I didn’t like it that she sat on my bed and placed these items on my bed at all!!! She also changed my baby, and left poo in her bum. She made a comment because I used expensive water wipes which cost £2.70 and she was saying: young parents with little money want to spend so much. - well I was and am may be on a higher salary than her for my age and even if I’m not she could’ve nicely told me rather than making this comment. Also she had very bad breath I couldn’t breathe. I’m also not happy with one of the paediatrician who did a baby check up. She was very clumsy. After my anxiety attack I had been given a window bay as I was very adamant and stubborn and in tears a couple gave up their bay for me. - post natal ward needs windows! And it’s hot!

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Responses

Response from Sue Lovell, Director of Midwifery, Maternity, Barking, Havering & Redbridge University Hospitals NHS Trust 4 years ago
Sue Lovell
Director of Midwifery, Maternity,
Barking, Havering & Redbridge University Hospitals NHS Trust
Submitted on 07/08/2019 at 19:04
Published on Care Opinion on 08/08/2019 at 10:42


Thank you very much for posting your feedback and congratulations on the birth of your baby.

I am pleased to hear the positive comments and sorry to hear the negative ones. I note you stated that the air conditioning was not working, unfortunately to ensure that this does work it requires the closing of all the windows and the doors, which is quite difficult when the staff are walking into the wards to provide care. I will talk to estates to see if there is anything further they can do.

I am sorry about the support you received when feeding and the lack of care given to your baby when you requested to go for a walk. If you would like to contact me, I can ask the maternity matron to meet with you and address the concerns you raised with the staff that were caring for you.


Thank you for taking the time to inform me of your concerns and I wish you well with your new family

Kind regards

Sue Lovell

Director of Midwifery

sue.lovell2@nhs.net

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Response from Matron, Maternity, Barking, Havering and Redbridge University Hospitals NHS Trust 4 years ago
Barking, Havering and Redbridge University Hospitals NHS Trust
Submitted on 08/08/2019 at 08:10
Published on Care Opinion at 10:42


Congratulations on your new arrival.

Thank you for taking time to leave your feedback following the birth of your baby.

I would be happy to meet you to discuss your concerns further if you would like to contact me at a convenient time.

kind regards

Sue Calder

Maternity Inpatients Matron

susan.calder1@nhs.net

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