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"The care I received was excellent"

About: Royal Surrey County Hospital / Trauma and orthopaedics

(as the patient),

Recently I spent 3 weeks in Royal Surrey County Hospital undergoing very successful and complex orthopaedic surgery.   I consider that RSCH is a very impressive hospital and the care I received from all the staff was excellent.   Most contact was with the nursing staff, who work together so happily as a team.  

Once a nurse on a drug round was singing to herself out loud.   On another occasion a patient was sung "Happy Birthday" by the nurses at the start of the day and followed later with the good wishes of other staff.   This helps to create a "feel good" factor for patients.  The food is a great improvement with a wide choice to choose from prior to each meal (not the day before) and arrives hot. RSCH is to be congratulated for achieving such a high standard both professionally and in the way they care for patients.  

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Responses

Response from Royal Surrey County Hospital 4 years ago
Royal Surrey County Hospital
Submitted on 08/08/2019 at 15:51
Published on nhs.uk at 16:05


Thank you for taking the time to share your feedback with us.

We are delighted to read that you are pleased with the treatment and care you received at Royal Surrey and know the teams involved in your care will be most grateful to receive your feedback.

Your feedback will be passed along to the relevant managers to share with their teams.

Wishing you all the best.

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