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The doctors and nurses running avoiding patients

Story from nhs.uk

"The doctors and nurses running avoiding patients"

About: Royal Oldham Hospital / Accident and emergency

Went in to the A and E was told the waiting time was 4/5 hours saw the triage after 30 minutes then was referred to the urgent treatment room( nothing urgent about it) there was 6 patients infront of me but I noticed that for the past 30 minutes no patient had been called in but could see the doctors running around like headless chickens I was seen after 4 hours and was fobbed off with antibiotics could of gave me them after I saw the triage so could of saved me time and themselves in future I’m goin Tameside

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Responses

Response from Royal Oldham Hospital 4 years ago
Royal Oldham Hospital

Submitted on 06/08/2019 at 10:11
Published on nhs.uk at 12:06

Thank you for taking the time to share your comments and we are very sorry to learn of your waiting time in A & E.

We hope we can assure you that our staff at all our Care Organisations across the Northern Care Alliance work hard and strives to keep waiting times to a minimum, we apologies we did not achieve this at Royal Oldham on your visit.

Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Website, and they will do their best to address your concerns.

Kind regards

The Patient Experience Team

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