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Care Opinion

Non Communication

Posted By Catlady

"Non Communication"

About: Queen Elizabeth Hospital Birmingham / General surgery

(as the patient),

I am frustrated that I cannot get in contact with my surgeons secretary or the waiting list clerk regarding my impending back surgery. At the end of February I was told I was halfway down a list of 23 people waiting but there was uncertainty as to who was actually going to perform my surgery because one of the surgeons took a Sabbatical break from the end of March. Since then I have been unable to get the waiting list clerk or the secretary, I have rung at various times of the day, left phone messages and an email with negative results. What do I have to do to get some attention from someone at the Queen Elizabeth hospital in Birmingham. I am a full time carer for my elderly mother saving thousands of pounds for the Government and NHS but when it comes to me getting treatment it seems I’m to be left behind.

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Responses

Response from Nicky Beecher, Patient Experience Manager, University Hospitals Birmingham NHS Foundation Trust 4 years ago
Nicky Beecher
Patient Experience Manager,
University Hospitals Birmingham NHS Foundation Trust

Submitted on 29/05/2019 at 10:04
Published on Care Opinion at 10:04

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear the concerns you have regarding arranging your surgery and the difficulties you have faced contacting hospital staff. Please make contact with the Patient Advice and Liaison Service (PALS) who are here to help and will put you in touch with the relevant staff member to discuss your concerns. PALS can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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Update posted by Catlady (the patient)

I have now managed to speak to a neurosurgery secretary who filled me in on what is happening regarding my surgery. I am dismayed to find out I still have to wait another 2/3 months for my operation which will make it 8/9 months wait altogether since referral something I’m not very happy about. However at least I spoke to someone at the Queen Elizabeth hospital.

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