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Care Opinion

Felt judged

Posted By BetterChange

"Felt judged"

About: Locala Community Partnerships CIC / Bradford Sexual Health

(as the patient),

Howard House

Been for a routing screening. Normally the staff are professional and clearly deliver the facts. This time round, the staff member I was with made me feel uncomfortable and not very confident being there. I asked for some advice and they were shaking their head and "tutting" to suggest I shouldn't even be asking that question. 

This type of attitude made me feel I can't disclose some information and get the level care I need. I managed to get the answers I needed from other sources but I would have preferred to get it from a Health Care Professional.

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Responses

Response from Emma Boyes, Engagement and Inclusion Manager, Living Well Business Unit, Locala 5 years ago
Emma Boyes
Engagement and Inclusion Manager, Living Well Business Unit,
Locala

My role at Locala is to listen to service users and understand how it feels to use our services. I report back to services and managers. I support to make change where needed. I really enjoy my job. Making a difference is important to me!

Submitted on 18/03/2019 at 21:23
Published on Care Opinion on 19/03/2019 at 09:21

picture of Emma Boyes

Hello Betterchange

Thank you for finding the time to feedback to us. I am sorry that you were made to feel uncomfortable whilst visiting one of our services.

I am going to discuss your experience with the team leader for this Service and then update you.

My email address is emma.boyes@locala.org.uk Please email me or give me a ring on 07852353587 so that we can resolve this issue together.

Locala are 100% committed to listening to feedback and improving services where needed.

Emma

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