"Discharged from community mental health service"

About: Devon Partnership NHS Trust / Adult mental health Devon Partnership NHS Trust Adult mental health EX2 5AF

Posted by JoNaHDoLpHiN (as a service user), 5 years ago

i went for a review appointment at Sherborne House on Friday; I didn't have my support worker or anyone else go with me as I thought it was just a general review and although i don't usually like going for the appointments i was glad to go as i had been having a very difficult time lately. When i arrived i was told by my care coordinator that i was being discharged and that Devon county council social worker would be reviewing me from now on although my care coordinator did not know who it was going to be so i was not able to be introduced to them. i was crying throughout the appointment as I felt distraught at being told i was being discharged back to my gp care. I have not seen my gp for almost 3 years as i don't like going to the doctors even when i have a physical problem so its going to be much worse to get in touch with them for my mental health. If I had known i was going to be discharged during that appointment i would have made sure i had support with me as it was i was so distraught i ended up getting on the wrong train afterwards.
i am very upset about being discharged and also that because i didn't have any support with me i was unable to adequately put this into words and understand why i have been discharged when i am still so poorly.

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Responses

Sophie Luke

Patient Engagement, Patient Advice and Liaison Service,

Devon Partnership NHS Trust

I am the manager of the Patient Advice and Liaison Service. As a team we offer advice and guidance to patients and staff, we are also the point of contact if you have any concerns about the services you are receiving from the Trust, please call us on 01392 675686, we will do our utmost to help you in any way we can.

Submitted on 19/03/2019 at 15:39

Published on Care Opinion at 16:32

Dear JoNaHDoLpHiN,
I am very sorry that you have been so upset by your appointment and your discharge from the service. I appreciate that it must have been upsetting for you to receive the news when you had no support. Usually your Care Coordinator would have discussed plans for your discharge with you before the discharge took place; although from your comments it seems that you don't feel this was the case.
I can look into this further for you if you would willing to contact me to provide your details? I can be contacted via email on dpn-tr.pals@nhs.net or via telephone on 01392 675686. If you feel you would benefit from support to put your thoughts into words you could contact Devon Advocacy Consortium, an independent advocacy service. Devon Advocacy Consortium can be contacted by telephone on 0845 231 1900 or via email to devonadvocacy@livingoptions.org.
I hope to hear from you soon.
Kind regards,

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Update posted by JoNaHDoLpHiN (a service user) 5 years ago

Dear Sophie
I was told by my Care Coordinator in a previous appointment that a Social Worker from Devon County Council would be working in the Team alongside the Care Coordinator and that this way the safeguard would be in place so that if/when my Mental Health deteriorated that the Social Worker would have a Care Coordinator to call on who was aware of the background. Instead when I arrived the building was up for sale (possibly to Travelodge) and I was told that I was discharged to GP care, had I any inclination that this was going to be the case I would have ensured that I was with my Support Worker.
From JoNaH

Sophie Luke

Patient Engagement, Patient Advice and Liaison Service,

Devon Partnership NHS Trust

I am the manager of the Patient Advice and Liaison Service. As a team we offer advice and guidance to patients and staff, we are also the point of contact if you have any concerns about the services you are receiving from the Trust, please call us on 01392 675686, we will do our utmost to help you in any way we can.

Submitted on 20/03/2019 at 14:02

Published on Care Opinion at 16:20

Dear JoNaH,
I am sorry that you had such a negative experience. I would be very happy to look into this further, if you would be prepared to contact me via email on dpn-tr.pals@nhs.net or via telephone on 01392 675686 to provide your details. Without your details it would be difficult to investigate further.
I look forward to hearing from you if you feel able to do so.
Kind regards
Sophie

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Update posted by JoNaHDoLpHiN (a service user) 5 years ago

I have received your letter; unfortunately it's the usual response....
Devon Partnership NHS Trust marking it's own homework.
I don't feel like I have any faith the Trust's processes.

Sophie Luke

Patient Engagement, Patient Advice and Liaison Service,

Devon Partnership NHS Trust

I am the manager of the Patient Advice and Liaison Service. As a team we offer advice and guidance to patients and staff, we are also the point of contact if you have any concerns about the services you are receiving from the Trust, please call us on 01392 675686, we will do our utmost to help you in any way we can.

Submitted on 05/04/2019 at 09:58

Published on Care Opinion at 11:01

Good Morning JoNaH,
It is disappointing to hear you have no faith in the Trust's processes. Unfortunately, without knowing who you are and what service you have been discharged from I am unable to look into this further.
You are very welcome to contact me via email to dpn-tr.pals@nhs.net or via telephone on 01392 675686 to discuss further, should this be your wish.
Kind regards,

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Update posted by JoNaHDoLpHiN (a service user) 4 years ago

I am still waiting for Devon Partnership NHS Trust to sort this out; letter sent, 3 months have passed with nothing sorted out.
Usual response from staff via twitter but no further forward it's frankly not good enough.

Sophie Luke

Patient Engagement, Patient Advice and Liaison Service,

Devon Partnership NHS Trust

I am the manager of the Patient Advice and Liaison Service. As a team we offer advice and guidance to patients and staff, we are also the point of contact if you have any concerns about the services you are receiving from the Trust, please call us on 01392 675686, we will do our utmost to help you in any way we can.

Submitted on 27/06/2019 at 11:59

Published on Care Opinion at 11:59

Dear JoNaH,
I am sorry you have not had a response to your letter. Please can you let me know who the letter was addressed to so that I can follow this up for you?
Whilst Twitter is a useful communication point, to protect the confidentiality of people who use services, it is not always possible for staff to respond in detail. I am in the office all day today if you would like to give me a call on 01392 675686?
Kind regards,

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