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Care Opinion

Communications

Posted By Aunt Minnie

"Communications"

About: Chelsea & Westminster Hospital

(as a relative),

I spent 30 minutes waiting on the phone to get through to Chelsea & Westminster Hospital's outpatient phone line to cancel an appointment due to illness. We got through eventually and hope the message gets through. Isn't it possible to have a facility to leave a message or send a text or email? I suspect many people just give up and are recorded as DNAs. We are candid friends - C& W is a good hospital and we have appreciated its care many times, but I feel that it needs to be able to communicate with patients.

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Responses

Response from Chelsea & Westminster Hospital 5 years ago
Chelsea & Westminster Hospital

Submitted on 07/03/2019 at 08:20
Published on nhs.uk at 10:05

Dear Patients

Thank you for providing us with your feedback. We will ensure your comments are fed back to the Outpatient department managers. Its with feedback like this that we can look at ways of improving the service we provide to our patients.

Kind regards

PALS Team

Chelsea & Westminster Hospital.

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