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Felt let down

Posted By cassiopeiann54

"Felt let down"

About: Somerset NHS Foundation Trust / Adult community mental health

(as a service user),

I have felt completely let down by the Somerset Mental Health team at Glanville House. A number of failings has given me no trust in this service anymore. Failure to diagnose my autism spectrum disorder, failure to successfully treat my eating disorder, failure to follow the NICE guidance on several occasions, failure to successfully set up my Direct Payment for support, failure to provide psychiatrist input when needed, I could go on.

I feel sad to read other people on here are having a similar negative experience. When are you going to change, SOMPAR?  It feels to me you cannot always provide appropriate treatment anymore because of financial cuts and you need to own up to that.  

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Responses

Response from Somerset NHS Foundation Trust 5 years ago
Somerset NHS Foundation Trust

Submitted on 08/03/2019 at 10:37
Published on Care Opinion at 15:55

We are sorry to hear you have had a negative experience with our services; our Operational Manager, Tom Clifford, would be happy to meet with you to go through these issues. Please contact him on 01278 720220; if he is not available please leave a message and he will get back to you as soon as he can.

Tony Wolke
Head of Community Mental Health Services and Learning Disabilities

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