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"Cancelled outpatient appointment"

About: Derriford Hospital / General medicine

(as a relative),

today my 87 year old aunt, her disabled son and their carer all travelled from kingsbridge to derriford by hospital transport for a ct scan. on arrival they were told the appointment was cancelled due to it being too soon since my aunt's discharge from hospital 2 weeks ago. why on earth didn't you ring home before they set out, they're all exhausted now. it's a total waste of resources and time.

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Responses

Response from Derriford Hospital 3 years ago
Derriford Hospital
Submitted on 01/03/2021 at 17:49
Published on nhs.uk at 20:32


Please accept my apologies for this poor experience and for the delay in posting this. I appreciate it is some time since your comments, but if you would like me to look into this for you, please contact our Patient Advice and Liaison Service who will be happy to help.

PALS can be contacted on 01752 439884. Alternatively, please email the team at: plh-tr.PALS@nhs.net.

Many thanks

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