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Care Opinion

Staff interested in you

Posted By songthrushqx34

"Staff interested in you"

About: Lings Bar Hospital Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

(as a service user),

• Well organised - not time limited.

• Very professional in handling.

• Staff integrated - at all levels.

• Felt safe and secure - in a controlled environment.

• Staff interested in you.

• Peaceful, relaxed atmosphere.

• Food (Lings Bar) - plentiful - good choice. Good response to particular requests.

• Excellent physio programme.

• Regular care - giving drugs, observations etc.

One grumble - moved within bay, whilst at physio - very unsettling - finding bed and locker contents in a different place on return.

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Responses

Response from Nottingham University Hospitals NHS Trust 5 years ago
Nottingham University Hospitals NHS Trust

Submitted on 25/01/2019 at 13:31
Published on Care Opinion at 14:40

Thank you for taking the time to get in touch. It’s great to hear there were so many things we got right during your stay with us. We are sorry that your belongings were moved during your physio session. We have shared your feedback with the relevant service so that we can take this on board and make improvements as appropriate for future patients. If it would be helpful to discuss anything further, you are welcome to contact me on 0115 924 9924 ext 66623 or email QMC.PET@nuh.nhs.uk. Thanks once again for getting in touch to share your feedback and experience.

Kind regards

Anthony Harbottle, Patient Experience Officer

Response from Nottinghamshire Healthcare NHS Foundation Trust 5 years ago
Nottinghamshire Healthcare NHS Foundation Trust

Submitted on 29/01/2019 at 14:55
Published on nhs.uk at 15:06

Thank you for taking the time to get in touch. It’s great to hear there were so many things we got right during your stay with us. We are sorry that your belongings were moved during your physio session. We have shared your feedback with the relevant service so that we can take this on board and make improvements as appropriate for future patients. If it would be helpful to discuss anything further, you are welcome to contact me on 0115 924 9924 ext 66623 or email QMC.PET@nuh.nhs.uk. Thanks once again for getting in touch to share your feedback and experience.

Kind regards

Anthony Harbottle, Patient Experience Officer, Nottingham University Hospitals

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