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"Ward 9D, mainly excellent care!"

About: Queen Elizabeth University Hospital Glasgow / General surgery (Wards 9a, 9b, 9c & 9d)

(as the patient),

I was admitted through the GP out of hours service to the surgical assessment at ARU5 where I received excellent and inspiring treatment from nurse practitioner, Gemma - she was lovely and a true inspiration to myself as a student nurse. I was then transferred through to the ward at ARU5 where I waited for ultrasounds, and latterly, surgery, where all the staff were attentive and lovely. 

Post surgically, I was moved up to ward 9D where everyone was, again, lovely, student nurses included, and provided excellent care. Unfortunately, there was one auxiliary that was only in for one day in which I was that was very rude and proceeded to walk into my room and ask whether I was planning on getting out of bed before swiftly turning round and walking out before I had a chance to reply. And in answer to you - as I couldn’t walk easily, or sit up straight; no, I was not. Disappointing way to speak to patients when everyone else providing care was so attentive and friendly.

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Responses

Response from Nicole McInally, Patient Experience and Public Involvement Project Manager, PEPI, NHS Greater Glasgow and Clyde 5 years ago
Nicole McInally
Patient Experience and Public Involvement Project Manager, PEPI,
NHS Greater Glasgow and Clyde
Submitted on 15/01/2019 at 09:35
Published on Care Opinion at 11:56


picture of Nicole McInally

Dear Patient 23456

Thank you for taking the time to share your story on Care Opinion.

I am sorry your experience was far from positive. All of our patients should be treated with dignity and respect as well as compassion and this is not how we expect any of our patients to be spoken to. Please accept our apologies for this.

I will bring your post to the attention of the staff in Ward 9D to make sure that this does not happen to other patients.

I hope that you are now on the road to recovery.

Kind Regards

Nicole

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