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Ortgapedic surgery and after care

Story from nhs.uk

"Ortgapedic surgery and after care"

About: Royal Blackburn Hospital

I went to see the othapedics due to knee pain who then sent me for a MRI scan. Upon receiving the results I was told I had a bucket tear to my cartilage on the inside of my knee. I questioned this as I was lead to believe that this surgereon had already removed all that cartilage at a previous operation. He was firstly adamant he had never seen me before until the day of surgery, when he confirmed he had previously operated. The surgery still went ahead. 12 weeks post op I went back in to see him but during this time had unfortunately damaged my opposite ankle, during the post op consultation he tried to remove the boot that I had fit during ankle surgery which says he didn't read his own notes and then confirmed to me I had no cartalige and discharged me without any explanation to him putting me through this surgery again. I am currently awaiting a referral to another hospital.

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 31/12/2018 at 13:27
Published on nhs.uk at 14:06

Apologies for the delay in responding to your comment made on the NHS Website.

Unfortunately the NHS Website moderators did not publish the comment or inform East Lancashire Hospitals NHS Trust until 31/12/2018.

Thank you for taking the time to share your experience on NHS Choices in respect of your Orthopaedic knee surgery at Royal Blackburn Teaching Hospital.

I am sorry to hear of your experience and will ensure that your comments are brought to the attention of the senior staff for the department and shared with the team.

We would appreciate the opportunity to investigate further what happened on this occasion and would be grateful if you could contact us with further information.

You can contact me (Sarah Ridehalgh) on 01254 733716 or by email at patientexperience@elht.nhs.uk

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for commenting.

Kind regards

Sarah Ridehalgh

Patient Experience Facilitator

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