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I felt like a guinea pig

Posted By Jentc69

"I felt like a guinea pig"

About: Royal Liverpool University Dental Hospital

(as a staff member posting for a patient/service user),

I attended the Liverpool Dental Hospital for some treatment and was made to feel uncomfortable. The dentist I saw seemed to be very inexperienced and took a long time to do a basic procedure (including 5 very painful attempts at administering anaesthetic). There was no apology or explanation of what was happening or why it wasn't working. I felt like a guinea pig rather than a person. Staff chatted between themselves and it did not feel like a very professional environment.

Posted by Healthwatch Liverpool on behalf of patient.

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Responses

Response from Marie Dewhurst, Lead Nurse Patient Experience, Royal Liverpool and Broadgreen University Hospitals NHS Trust 5 years ago
Marie Dewhurst
Lead Nurse Patient Experience,
Royal Liverpool and Broadgreen University Hospitals NHS Trust

Submitted on 26/11/2018 at 13:48
Published on Care Opinion at 15:27

I am very sorry your experience at the Dental Hospital made you uncomfortable.

Your comments have been fed back to the Directorate Manager and Dental Matron to share with the team

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