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No smoking hospital ........

Story from nhs.uk

"No smoking hospital ........"

About: Royal Blackburn Hospital / Ophthalmology

welcomed the new No Smoking signage when entering the hospital grounds so I thought that action was being taken against patients and visitors sitting near to car park pay machines and smoking.

Have always used the pay Station inside the hospital to avoid breathing in second hand smoke but now the office does not welcome cash I was forced to use the machines outside.

On walking past to go in there was one smoker. Coming out about 1:20 there was a group of two female patients in dressing gowns and 4 other adults all smoking

Have never seen security speaking to the smokers.

Please allow non smokers to pay inside away from the “ smoking area” or move the machines inside. To give thensmokers free range to smoke without interference of Security.

Notices are no good if not backed up by action

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 14/09/2018 at 15:21
Published on nhs.uk at 16:05

Thank you for taking the time to share your experience on NHS Choices about your visit to Royal Blackburn Teaching Hospitals.

I am sorry to hear of your recent experience regarding patients and visitors smoking near the main entrance and car park pay machines and will ensure that your comments are brought to the attention of the senior staff and shared with the team.

The hospital smokefree service can also be contacted on 01254 734629, email at smokefreeservice@elht.nhs.uk.

If you would like to provide further information about your experience you can contact the Patient Experience team.

You can contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

Many thanks again for taking the time to provide your feedback.

Sarah Ridehalgh

Patient Experience Facilitator

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