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"Unhappy with my A&E Experience"

About: Pinderfields General Hospital / Accident and emergency

(as the patient),

I am disgusted with service, arrived in the early evening left in the early morning around 7 hours later for just about 5 minutes of attention, you would have thought with suspected "bead on the brain" some kind of priorities would be given.

Having called 111 (as not to burden services) I was told in so many words I must go to A&E, for the symptoms I gave I was advised I could have "a bead on the brain" this followed a recent impact to head.

I arrived at A&E (now know as A&W - arrive and wait) in the evening thinking I had beaten the weekend rush but as it happens only two people joined the line after me.  In summary I was seen in 'person' for a total of +/- 5 minutes (nurse who took my vitals, just over 2 minutes, about a minute with doctor, ct scan and then feed back from another Doctor about 30 seconds).

I politely asked a staff member (after being there for 5 hours) whom I assumed was in charge (bit confused as for some odd reason there are not on but 16 different uniforms - levels), if I could come back and or make an appointment, they just flippantly said you will be leaving against medical advise, after 6 hours humbly suggest any opportunity to improve my situation had well passed.

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Responses

Response from Pinderfields General Hospital 5 years ago
Pinderfields General Hospital
Submitted on 03/10/2018 at 12:47
Published on nhs.uk at 13:07


Thank you for taking the time to post your comments.

I am sorry to read of your recent experience and it is clear you have been left feeling disappointed and frustrated.

Our A&E services are extremely busy and regrettably, at times, patients do have a much longer wait before seeing a doctor.

I can only imagine how anxious you were feeling with a suspected "bleed on the brain".

It is disappointing to read that you were unhappy with your consultation.

I will pass your concerns onto the team as receiving feedback is important to them as we can look at areas where we need to improve.

Thank you again and I hope you are recovering well.

Kind regards

Clare Blackburn

(Patient Liaison Improvement Lead)

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