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Update on previous complaint

Posted By Tully

"Update on previous complaint"

About: Crosshouse Hospital / General Surgery

(as the patient),

I've still have had no communication from Ward 4A regarding my much needed medication. I’m in pain and have no relief because no one has been in contact my husband to collect the medication that should have been there and waiting to be collected at 12. 45pm today. My husband even offered to go to the pharmacy to collect the medications but was told that it would be a waste of time because they wouldn’t hand over the medication to him, well that’s a strange one as my husband collected my prescription medication previously for nearly two years. This is really not acceptable and I feel that this complaint really needs to be addressed.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 11/09/2018 at 16:46
Published on Care Opinion at 16:47

picture of Eunice Goodwin

Dear Tully,

I was drafting my response to your initial post as this one popped up. I contacted the ward spoke to Senior Charge Nurse Young about this. May I ask you or your husband to phone 01563 827842, if possible before 5.00pm tonight before the pharmacy closes.

Senior Charge Nurse Young will do her utmost to help you.

I am so sorry you are still in pain and the issues you raised are unresolved, hopefully we can sort that out immediately.

best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Tully (the patient)

Hi Eunice,

My husband collected the medication at 12pm from ward 4A on Saturday which I feel was much longer than it should have been. My husband was telephoned after 6pm on Friday night to say the medication was ready for collection but he was unable to come through to Crosshouse Hospital that evening. Thank you for responding to my complaint.

Tully.

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 12/09/2018 at 10:31
Published on Care Opinion at 10:49

picture of Eunice Goodwin

Thank you for your update Tully.

You are most welcome for the response and I will make sure this is viewed by all others necessary.

May I reiterate that I am happy to chat with you so we can have a look at what did not go so well for you.

I hope your pain and recovery is now well under control.

Kind regards,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Tully (the patient)

I appreciate everything you do that’s why it is important to contact Care Opinion for good and bad feedback.

Thank you once again.

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