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Excellent apart from the A&E

Story from nhs.uk

"Excellent apart from the A&E"

About: Darlington Memorial Hospital

What I liked

We cannot praise enough the quality, expertise and care of the Consultant and his staff and the staff on ward 33. These people are exceptional in everything they do. Nothing was ever too much trouble to a very short staffed, under paid and over worked group of nurses and doctors. They always treated my husband with dignity and never forgot he was a person in his own right and not just a patient. Rating 110/100

What could be improved

A&E what a complete change, It was dirty with rubbish on the floor in the cubicles. On arrival I was put in a toilet to clean down my husband at both ends, the male nurse gave me some wipes and did not want to know. The toilet had card board boxes stored inside, which I had to move out, in order to get my husband to the toilet, which also needed cleaning as there was faeces on the seat. The light was totally inadequate.

When my husband started to projectile vomit I had to shout for help and nurses started running around for containers to catch it, only then did we get any real attention from the nursing staff. Disgusting! Rating 10/100.

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Responses

Response from Darlington Memorial Hospital 12 years ago
Darlington Memorial Hospital

Submitted on 22/11/2011 at 14:56
Published on nhs.uk on 23/11/2011 at 04:00

Dear Anonymous,

Thank you for providing feedback on your husband's recent visits to both the the A&E Department and Ward 33 at Darlington Memorial Hospital.

I am pleased to hear that you were happy with the care your husband received on Ward 33, but am also sorry to hear about your experience in A&E.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, good or bad, as it means we can better understand what is important to our patients.

Thank you for leaving your feedback on NHS Choices.

Patient Experience Team

0800 7835774

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