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"Ambulatory care"

About: Cumberland Infirmary / General medicine

(as the patient),

My GP sent me through to the ward 4 Times over a 2 week span with my symptoms and previous medical history. I also visited a+e who sent me your to ambulatory care ward. I had some ultra sounds done, and blood taken and told it was an infection. Given antibiotics and sent home. After taking 3 different lots of antibiotics and alot of my usual high strength pain relief I wasn't getting any better. So I was sent back in to the ambulatory care ward. Yet again I was sent home and just told to keep taking the tablets (no blood was taken this time) a few days went by and I was rolling around in agony so my GP sent me back to the care ward. This time I was told I would need urgent surgery the next day and my blood results had shown an increase in infection. 

I am disappointed that I was sent home in pain so many times especially on the the 1st ultra sound I had it was noted my bowel was clearly seen but when I was being sent home I mentioned this and was told it was all ok. I feel like my strangulated hernia should have been picked up on my 1st or even 2nd visit. 

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Responses

Response from Cumberland Infirmary 5 years ago
Cumberland Infirmary
Submitted on 02/08/2018 at 10:39
Published on nhs.uk at 11:06


I am really sorry that you have had several visitis to the hospital before your problem was diagnosed and treated and I hope that you are feeling better following your surgery. If you would like your comments to be addressed as a complaint so that you receive some feedback about the care you received please contact the complaints department who can advise you on the process for this to happen. Please contact the Patient Relations Manager Cumberland Infirmary Newtown Road Carlisle Cumbria CA2 7HY Tel: 01228 814018 Email: complaints@ncuh.nhs.uk

Kind regards

Georgia Wright, Patient Experience and Engagement

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