I recently became aware that a couple of GP practices in Glasgow (both within 2 miles of my home) have embraced a more modern approach to delivery of primary medical services - embracing technology, multi-disciplinary working, explicitly recognising that the people who use services come from a range of diverse backgrounds and experiences etc etc.
I registered online with one of them (Barclay Medical Practice City Practice) and received confirmation when I called that I was now one of their patients. I then received a call to tell me that NHS GG&C would remove me from the list when the information reached them and place me on a list of people with no GP until I registered with a new one. I asked that I be retained on the list of the surgery that I was already with (which although not satisfied with would at least mean having some GP surgery link). I was advised this was not possible.
We hear so much about the aspirations to have a primary care service that is aligned to the changing needs of the population yet it is not possible to register with a GP that would be more convenient to attend (i.e. my schedule makes it easier for me to visit a GP on my commuter route than near my house which I am often not at when the surgery is open), nor a GP that is actually equidistant to the one I am 'allowed to' register with - using postcode area is one way of managing practice numbers but surely given the changing patterns of work, commuting and population need the time has come to have a more flexible approach to meeting the needs of people's primary medical care needs ?
I would like NHS Greater Glasgow and Clyde to post details of the process that needs to be followed in order to find out which GP practices are embracing new technologies such as results by text, use of email with patients, video consultations and the like as there does not seem to be any way of finding this information out. I would also like to ask what procedures there are in place to apply for registration with a GP practice that is not necessarily within my postcode area but is actually situated more conveniently to and from my commute from work - and if this does not exist what the rationale is for this.
I would also like the response to come from someone with subject matter expertise or accountability for these issues in the GG&C Board and not a corporate back room Communications or 'Patient Engagement' type team.
"GP practices NHS Greater Glasgow and Clyde"
About: General practices in Greater Glasgow & Clyde General practices in Greater Glasgow & Clyde
Posted by feedbackfan (as ),
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See more responses from Julie Craik
Update posted by feedbackfan (a service user) 6 years ago
See more responses from Julie Craik