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Professionalism and kindness

Posted By telescopiumfy74

"Professionalism and kindness"

About: Royal Infirmary of Edinburgh at Little France / General Medicine

(as a service user),

My wife was admitted in late 2017 with a brain disorder. She spent 16 weeks under the care of the doctors and nursing staff in ward 208. I cannot thank them enough for their professionalism and kindness during this difficult time. Loraine was transferred to a Care Home in Stirling for 5 weeks following her hospital stay and has made a remarkable recovery . She is now home and improving daily. Loraine went back to see the staff of ward 208 recently and they were amazed at her recovery. Special thanks to Natasha who spent so much time with Loraine.

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Responses

Response from Patient Experience Team, NHS Lothian 6 years ago
NHS Lothian

Submitted on 06/04/2018 at 13:20
Published on Care Opinion at 16:46

Dear telescopiumfy74,

Thank you very much for taking the time to share the care experienced in Ward 208 from both the doctors and the nursing staff. I am pleased to read that Loraine is home and improving daily.

I have passed on your excellent feedback to the Associate Nurse Director at the Royal Infirmary of Edinburgh and we will ensure that Natasha and all of the Staff receive this.

Thank you again and best wishes to yourself and Loraine.

Pamela

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Response from Jacqueline Macrae, Associate Nurse Director, Royal Infirmary of Edinburgh, NHS Lothian 6 years ago
Jacqueline Macrae
Associate Nurse Director, Royal Infirmary of Edinburgh,
NHS Lothian

Submitted on 10/04/2018 at 15:29
Published on Care Opinion on 11/04/2018 at 13:15

Dear telescopiumfy74,

Many thanks for your kind words about the nurses and doctors on ward 208. It is always greatly appreciated when people take time to share their experiences with us. I will make sure that this is passed on to the team and that Natasha receives your lovely feedback!

I am pleased to hear that your wife is doing so well with her recovery.

Kind Regards

Jacqueline Macrae

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