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I can not fault the care I have received

Posted By happy service user

"I can not fault the care I have received"

About: Heartlands Hospital / Cardiology

(as a service user),

Over the last two months I have had a range of tests in the cardiac department at heartlands hospital. I am so impressed with the excellent standard of care given, the professionalism and the way in which all of the staff made me feel at ease. I cant thank them enough for making what was potentially quite frightening into a reassuring experience. This department is well run, very efficient and I can not fault the care I have received. They are an absolute credit to Heart of England NHS trust and to the NHS as a whole.

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Responses

Response from Andrew John, PALS Manager, Heart Of England NHS Foundation Trust 6 years ago
Andrew John
PALS Manager,
Heart Of England NHS Foundation Trust

Submitted on 20/02/2018 at 09:07
Published on Care Opinion at 10:27

Dear Happy Service User,

Thank you for taking the time to post your comments regarding your care and treatment in the Cardiac Department at Heartlands Hospital.

I am pleased to read that you have received an excellent standard of care and that the staff were able to put you at ease, as I appreciate it will have been a very anxious time for you.

I totally agree with you, the staff really are a credit to the NHS.

I will forward your posting to the senior management team for Cardiology and I will ask that it is shared with the staff, as I am sure they will be delighted to read your positive patient experience.

Once again, thank you for your posting. All patient feedback is important to us, whether it is negative or positive, as this helps the Trust to improve our services and make changes where necessary. We continually strive to improve our service for all patient’s and visitors.

Best wishes

Miss J. Langham

Patient Services Officer

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