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"Continuity of care"

About: The Princess Royal Hospital / Accident and emergency The Princess Royal Hospital / Physiotherapy The Princess Royal Hospital / Trauma and orthopaedics The Princess Royal Hospital / X-ray and Scans

(as the patient),

For last 4 years following a fall I've been under the care of knee specialist and team who have taken the time to listen to my concerns over problems with my knees. All the way through my experience within this hospital from fracture clinic, CT, pre-op anaesthetist, hcas, physio, catering, hospital transport, receptionists, domestics, nurses even on the different wards I've stayed on during my surgeries have been absolutely fantastic. More recently having the greater care and understanding when I was devastated to learn of cancellation of recent operation due to me falling ill with sepsis (to which I add NOT related to any previous surgeries). Being kept an eye on by knee consultant and team until health improved to go ahead with recent surgery, their reassurance assured me greatly. I truly couldn't ask for any better care than I've received. All a credit to the NHS. Well done and keep up your good work.

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Responses

Response from The Princess Royal Hospital 6 years ago
The Princess Royal Hospital
Submitted on 31/01/2018 at 12:40
Published on nhs.uk at 14:02


Good afternoon,

Thank you for taking the time to share your experience of the Orthopaedic Team with us. I have shared your feedback with the Orthopaedic Centre Manager so she is aware of the positive experience you have had.

Receiving feedback is very important to us and means a lot to the staff, so thank you for sharing this with us.

I do hope you are recovering well after your recent illness.

Kind regards

Patient Experience Team

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