This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Thank you for excellent care"

About: Dorset County Hospital / Accident and emergency

I was taken to A&E by ambulance in the very early hours of this morning as I was having trouble breathing. Every member of staff was delightful, helpful and reassuring. Thank you so much for the thorough tests and examinations which culminated in a diagnosis of pneumonia. Both my husband and I were treated with a high level of courtesy and kindness at what was a scary time! It was encouraging also to see the swift and efficient changeover from night staff to day staff. Thank you to the wonderful ambulance crew who drove me safely through the very stormy night and looked after me so well. Having moved to the area only recently it is certainly reassuring to know that such good care is close at hand. Caring is definitely the operative word where Dorchester Hospital is concerned. Thank you all so very much.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Julia Woodhouse, Patient Experience Facilitator, PALS, Dorset County Hospital NHS Foundation Trust 6 years ago
Julia Woodhouse
Patient Experience Facilitator, PALS,
Dorset County Hospital NHS Foundation Trust
Submitted on 04/01/2018 at 11:42
Published on Care Opinion at 15:50


Hello,

Thank you for taking the time to give us feedback about your experience in the Emergency Department here at DCH. It is fantastic to hear that both you and your husband were treated with courtesy and kindness, and that a diagnosis was reached swiftly and thoroughly.

We hope we have given you a brilliant first impression of your new local hospital, and hope to provide the same level of care should you have cause to visit us again.

I will make sure your comments are passed on to our ED Matron for the staff to read; thank you once again, and welcome to the area!

Best wishes for a speedy recovery from your pneumonia,

Becky Protopsaltis

Head of Patient and Public Engagement

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k