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Just wanted to say Thankyou. Fantastic service.

Story from nhs.uk

"Just wanted to say Thankyou. Fantastic service."

About: Dorset County Hospital / Accident and emergency

I brought my husband into a&e from our doctors surgery where we were seen within 90 minutes of opening. At the hospital we were looked after with speed and kindness. We were especially impressed with the level of care and depth of discussion of potential cause and options. A fantastic experience at a most difficult time. Thankyou reception, nurse, registrar and consultant. All 5 star +.

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Responses

Response from Julia Woodhouse, Patient Experience Facilitator, PALS, Dorset County Hospital NHS Foundation Trust 6 years ago
Julia Woodhouse
Patient Experience Facilitator, PALS,
Dorset County Hospital NHS Foundation Trust

Submitted on 04/01/2018 at 11:36
Published on Care Opinion at 15:49

Hello,

Thank you for taking the time to leave us feedback about your experience of the Emergency Department recently. I am so glad to hear that your husband received a high standard of care, and that you were both treated promptly and kindly.

I will make sure that your kind comments are passed on to the Matron in ED for the staff to read, and I know she will be very pleased indeed to read them!

I hope your husband is now recovering well,

Becky Protopsaltis

Head of Patient and Public Engagement

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