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Prescription Problem

Posted By corri85

"Prescription Problem"

About: University Hospital Ayr / Dermatology

(as a service user),

I attended my routine Dermatology appointment at Ayr hospital last week. I was given a written prescription to take to my GP surgery for medicine that previously was issued by the hospital pharmacy. The problem is my GP can't read what the prescription says and needs confirmation on it from the Consultant who issued it. I phoned my doctors surgery (Townhead Surgery in Irvine) and was told they have been trying to get in contact since last week via phone and email with no success. I would be grateful if someone could look into this as I now have no medication.

Thank you

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 6 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 30/08/2017 at 17:10
Published on Care Opinion on 31/08/2017 at 10:04

picture of Eunice Goodwin

Dear corri85,

I am really sorry, we don't want this situation for you and we would very much like to look into it so we can fix it for you. Could you please contact -

David McCrone, Assistant General Manager for Medicine, on 01563 826732.

I am sure David will be able to help you.

Best wishes,

Eunice

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