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poor quality of care

Posted By jrd1

"poor quality of care"

About: Queen's Hospital / General surgery

(as the patient),

I feel staff failed to supply prescribed medication. They also did not read notes which resulted in the supply of the wrong format of medication. Staff didn't  supply medications in a reasonable time typically taking 3 to 4 hours to supply. (HDU and OCEAN ward)

I believe staff needed constant reminders to deal with both medical and non medical issues which on a couple of occasions I just gave up on. This all occurred whilst always being fobbed of with whatever needed to be done it would be done "soon" and frequently with in my opinion a bad attitude and box ticking culture rather than of care or concern for the patient's well-being.

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Responses

Response from Queen's Hospital 6 years ago
Queen's Hospital

Submitted on 18/07/2017 at 17:12
Published on nhs.uk at 18:31

Thank you for taking the time to provide feedback on the service you recently received.

Please accept my apologies this is not the level of service we expect our patients to receive. Your comments will be passed to the service lead for future monitoring.

Should you wish to discuss this further please contact the Patient Advice & Liaison Service telephone number 01708 435 454 or alternatively by email PALS@bhrhospitals.nhs.uk.

Kind regards

Claire McGregor

Divisional Nurse, Surgery

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