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"I had a brilliant experience"

About: North Devon District Hospital / General medicine

(as the patient),

I was admitted to Barnstable hospital recently with an ankle infection. I had a brilliant experience which I think was all down to the attitude of the staff there. Everyone was great from the nurses to the ladies who cleaned and brought the food round. Although I didn’t have much of an appetite the food looked great and the menu was really good. I felt very secure there and happy. Staff just never seemed to be too busy not to talk to you, even the ward sister. The only down side was waiting for two hours to get my tablets when I was discharged. I know it sounds odd because I was poorly but it was a nice experience been there for those 8 days and I now think very highly of the national health service.

the hospital was also very clean, it was spotless, and I think it’s important to share positive feedback.

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Responses

Response from Jayne Kruszewski, Patient Experience Manager, Royal Devon University Healthcare NHS Foundation Trust 6 years ago
Jayne Kruszewski
Patient Experience Manager,
Royal Devon University Healthcare NHS Foundation Trust
Submitted on 30/05/2017 at 17:23
Published on Care Opinion on 31/05/2017 at 12:50


Dear Ash

Thank you for taking the time to post your feedback on the website. I was very pleased to learn your inpatient stay went so well, and that you found all aspects of your care and treatment so positive.

I have shared your very kind comments with the Director of Nursing, together with the facilities managers who look after the cleaning and hospitality on the wards, where I know it will be warmly received, and shared with staff at the relevant team meetings.

I do hope you are now fully recovered and wish you well for the future.

With kind regards

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